Customer Service Representative – Job Description

Are you looking for a career with a local small business with the backing and support of a brand people
recognize and trust? Working at a local Allstate agency may be your answer!

As a Licensed Customer Service Representative, you will work as a member of a service team focused in
providing exceptional customer service to existing and potential prospects.

As a Licensed Customer Service Representative, you will apply insurance knowledge and sales skills to
increase the customer’s understanding of the value of insurance and cultivate long-term relationships as a
trusted advisor.

If you have a passion for helping others and an interest in building your career with local small business, then
this is the perfect opportunity for you!

Responsibilities: 

• Service incoming calls, walk-ins, and written correspondences
• Be able to solve the customer’s request in a timely and efficient manner
• Have the ability to cross-sell new policies to existing customers
• Provide Excellent Customer Service

Requirements: 

• Minimum one year experience in insurance customer service
• Must hold a current New Jersey Property & Casualty License; Commercial experience is a plus
• Coachable and eager to learn
• Team Player
• Excellent verbal and written communication/interpersonal skills
• Maintain a positive and self-motivated attitude
• Willingness to go above and beyond
• Willingness to work a Monday through Friday 9-5 OR a Monday-Thursday 10-6 & Fridays 9-5 shift
• Must live within a decent commutable distance from our office location
• Bilingual candidates welcome

Compensation: 

• Highly competitive salary based on experience
• Commission
• Bonuses
• Medical
• 401K option after one-year vested in the company