Customer Service Representative – Job Description

Are you looking for a career with a local small business with the backing and support of a brand people
recognize and trust? Working at a local Allstate agency may be your answer!

As a Licensed Customer Service Representative, you will work as a member of a service team focused in
providing exceptional customer service to existing and potential prospects.

As a Licensed Customer Service Representative, you will apply insurance knowledge and sales skills to
increase the customer’s understanding of the value of insurance and cultivate long-term relationships as a
trusted advisor.

If you have a passion for helping others and an interest in building your career with local small business, then
this is the perfect opportunity for you!


  • Service incoming calls, walk-ins, and written correspondences
  • Be able to solve the customer’s request in a timely and efficient manner
  • Have the ability to cross-sell new policies to existing customers
  • Provide Excellent Customer Service


  • Minimum one year experience in insurance customer service
  • Must hold a current New Jersey Property & Casualty License; Commercial experience is a plus
  • Coachable and eager to learn
  • Team Player
  • Excellent verbal and written communication/interpersonal skills
  • Maintain a positive and self-motivated attitude
  • Willingness to go above and beyond
  • Willingness to work a Monday through Friday 9-5 OR a Monday-Thursday 10-6 & Fridays 9-5 shift
  • Must live within a decent commutable distance from our office location
  • Bilingual candidates welcome


  • Highly competitive salary based on experience
  • Commission
  • Bonuses
  • Medical
  • 401K option after one-year vested in the company